Born to Jestermaxx, forced to serve the elite, Serving Can't is a brand-new show about fraud, lethargy and stupidity. It’s time to shine the guillotine, and Marshall Lorenzo is licking it clean. This show is about finding loopholes in the capitalist snake oil, elevating petty grievances to code red and getting mogged by Gen Z. What’s it giving? It’s giving UP.
Marshall Lorenzo’s Serving Can't is a high voltage takedown of retail culture, gig economy burnout, and the strange rituals we perform to keep late stage capitalism humming along. It is a show built from short, punchy sketches and a rotating cast of dramatic characters, all played by Marshall with the kind of manic precision that only someone who has truly lived the customer service life can deliver. The stage is large and mostly bare, dotted with a few minimal set pieces that shift in meaning depending on the sketch. The emptiness becomes part of the point. Retail is a world where you are expected to fill the space with enthusiasm, even when you have nothing left to give.
The structure is a medley of recurring characters and standalone scenes. Customer service representatives appear again and again, each one a different flavour of desperation. Harvey Norman staff push appliances with the hollow cheer of people who know their commission is the only thing standing between them and financial ruin. LUSH employees speak in soothing tones while quietly dying inside, scavenging for sales. Nurses and doctors in hospital corridors try to maintain professionalism while the system collapses around them. Even the Briscoes Lady makes an appearance, complete with a wig that deserves its own credit in the programme. Marshall slips between these characters with minor costume changes and sharp lighting cues that do most of the heavy lifting. A jacket here, and untuck there, combined with a shift in colour highlighting a shift in emotional reality.
What makes the show work is the way Marshall captures the internal monologues that sit beneath the scripts workers are forced to recite. Every sketch is a glimpse into the thoughts people swallow in order to keep their jobs. The polite phrases, the upsell lines, the fake enthusiasm. All the things we say to keep the peace and keep the machine running. He exposes the absurdity of it by framing each sketch through a different lens. One moment it is a nature documentary observing retail workers fighting for commissions. The next it is a eulogy, spilling platitudes and empty sentiments for a complete stranger. It transitions into a TV advert, complete with exaggerated smiles and hollow promises. Then it becomes the subconscious sludge fed to us through our phones, the endless scroll of consumerist nonsense that tells us to buy more, want more, need more, whilst providing low-quality, low-value content.
The show is fast paced and frantic. Marshall barely gives the audience time to breathe before launching into the next character. Each sketch is separated by short musical and dance interludes that keep the energy high and the transitions seamless. The interludes act like palate cleansers, resetting the room before the next wave of chaos hits. They also give Marshall a moment to shift costumes or reset props without breaking the momentum. The rhythm of the show mirrors the rhythm of retail itself. Constant motion, constant smiling, constant performance.
What stands out most is the way Marshall balances humour with frustration. He never hides his distaste for the consumerism that drives the world, but he never lets the show become a lecture. Instead he uses humour as a coping mechanism, the same way retail workers use jokes to survive long shifts and unreasonable customers. The laughter becomes a release valve for the audience, a way to acknowledge the shared misery without sinking into it. Marshall is not mocking the workers. He is mocking the system that traps them.
The sketches about commission-based roles hit particularly hard. Marshall shows workers trying to convince customers to buy things they do not need, do not want, and cannot afford. He captures the tension between the forced cheer of the sales pitch and the quiet panic of knowing your income depends on someone else’s impulse purchase, separating them from their income. The cost-of-living crisis hangs over the show like a storm cloud. Every joke about upselling, every desperate attempt to close a sale, every forced smile is a reminder of how precarious everything feels.
The Briscoes Lady sketch is a highlight. Marshall leans into the iconic status of the character while revealing the exhaustion beneath the perpetual cheer. The wig becomes a symbol of the persona she must maintain, a mask she cannot take off. It is funny, but it is also a sharp commentary on the way brands turn people into mascots.
Throughout the show, Marshall uses physicality to elevate the humour. His movements are exaggerated, frantic, and precise. He throws himself into each character with full commitment, shifting posture, voice, and energy in ways that make each persona instantly recognisable. The minimal set becomes a playground for his transformations. A counter becomes a hospital bed. A stool becomes a sales podium. A single light becomes a spotlight of corporate scrutiny.
The overarching theme is clear. We are all performing. We are all pretending. We are all trying to survive a system that demands constant enthusiasm while giving very little in return. Marshall holds up a mirror to that reality and invites the audience to laugh at the absurdity of it. The laughter is cathartic because it acknowledges the truth without letting it crush us.
Serving Can't is a sharp, energetic, and deeply relatable show. It is a celebration of the workers who keep the world running and a critique of the system that exploits them. It is messy, loud, and chaotic in the best way. Marshall Lorenzo delivers a performance that is both hilarious and painfully accurate. He gives voice to the internal monologues we all carry and exposes the absurdity of the scripts we are forced to follow. It is a show that understands the world we live in and refuses to let it off the hook.
The show is part of the NZ International Comedy Festival. Find tickets to a show near you here
Review written by Alex Moulton












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